PURPOSE

Because fundamental change needs individual experiences

The techno-social transformation is gradually changing the behaviour and expectations of customers and employees likewise. Companies are challenged to listen carefully to how they can adapt their offer (brand, product & service) to the new needs and thereby create a better customer experience. Only those, who succeed in systematically recording and analysing customer expectations and transforming them into inspiring experiences along the customer journey, will be successful in the long run.

This requires openness and courage to question the existing and explore new things, because customer and employee centricity requires honest interest, flexibility and responsiveness and the conviction to really shape this culture change in a meaningful way.

The continuous shaping of the customer experience as well as the employee experience is thus one of the most decisive factors for doing business.

TARGET GROUP

Leaders & their teams

Strategists

who know that new ways of human-centered doing is needed to move forward.

Decision makers

who are convinced that customer-centricity ensures long-term success.

 

Future shapers

who trust in exploration and experimentation to raise the potential for innovation.

Strategists

who know that new ways of human-centered doing is needed to move forward.

Decision makers

who are convinced that customer-centricity ensures long-term success.

 

Future shapers

who trust in exploration and experimentation to raise the potential for innovation.

International corporations & SMEs

Decision makers who recognise potential in their brand, product and service offering and want to (re)strengthen relationships with (new) customers (B2B2C) and employees.

Digital boutique agencies

Entrepreneurs who want to serve their customers and employees even better and be even more attractive to potential new customers and employees.

StartUps

Founders who want to serve new customer groups and market great ideas in the best way possible.

Universities of applied sciences

Course leaders who want to give empower their students with the knowledge of Customer and Employee Experience Design in marketing and communication.

International corporations & SMEs

Decision makers who recognise potential in their brand, product and service offering and want to (re)strengthen relationships with (new) customers (B2B2C) and employees.

Digital boutique agencies

Entrepreneurs who want to serve their customers and employees even better and be even more attractive to potential new customers and employees.

StartUps

Founders who want to serve new customer groups and market great ideas in the best way possible.

Universities of applied sciences

Course leaders who want to give empower their students with the knowledge of Customer and Employee Experience Design in marketing and communication.

"I accompany leaders and their teams in their customer-centred transformation to continuously improve the brand, product and service experience from the customer's point of view and to leverage innovation potential along the customer journey."
Stephanie
Ogulin

Founder

"I accompany leaders and their teams in their customer-centred transformation to continuously improve the brand, product and service experience from the customer's point of view and to leverage innovation potential along the customer journey."
Stephanie
Ogulin

Founder

OFFER

Total Experience Services

 

Growth & Employee
Experience Design

„How do I increase my employee satisfaction? How do I use employee feedback to create a motivating and productive work environment?

 

 

Customer
Experience Design

„How do I strengthen the recommendation of my customers? How do I use customer feedback to improve my offer? How can I innovate products and services that are close to my customers?“

 

Transformation
Experience Design

„How do I approach customer:centered transformation in a structured, holistic, and sustainable way? How do I use experiences to enable and support desired behavior change?“

  • Customer-centred culture and organisational development
  • Strength-based Team Journey Mapping
  • CX Mindsetting & Agile Learning Experience
  • Customer Journey Analysis and Future Design
  • Optimisation and innovation of analogue and digital touchpoints
  • Persona Design, Service & Brand Experience Design, Design Thinking, Design Sprints
  • Development of customer-centred vision and strategy
  • Change management with customer and employee perspective
  • Transformation design to accompany change processes holistically

 

Growth & Employee
Experience Design

„How do I increase my employee satisfaction? How do I use employee feedback to create a motivating and productive work environment?”

  • Customer-centred culture and organisational development
  • Strength-based Team Journey Mapping
  • CX Mindsetting & Agile Learning Experiences

 

Customer
Experience Design

„How do I strengthen the recommendation of my customers? How do I use customer feedback to improve my offer? How can I innovate products and services that are close to my customers?”

  • Customer Journey Analysis and Future Design
  • Optimisation and innovation of analogue and digital touchpoints
  • Persona Design, Service & Brand Experience Design, Design Thinking, Design Sprints

 

Transformation
Experience Design

„How do I approach customer:centered transformation in a structured, holistic, and sustainable way? How do I use experiences to enable and support desired behavior change?“

  • Development of customer-centred vision and strategy
  • Change management with customer and employee perspective
  • Transformation design to accompany change processes holistically
MY STYLE

Authentic, tireless and professional

So that ideas, services, products and brands transform into successful customer experiences ...

 after the Total Experience Design approach 

Contact now
REFERENCES

So human-centered transformation
succeeds

„Comprehensive, clearly structured and with high flexibility to adjust to current needs on the go. It is always great fun to think through, plan and implement projects with you, that are not only covering customer needs, but are also inspiring the employees! Looking very much forward to our next steps!“
Mag. Silke
WIESEL, PhD., BSc.

Head of Customer Experience CEE & HUB, Chiesi

"Working with Stephanie on one of our latest projects was exceptionally valuable. I was particularly impressed by her fresh, innovative approach and her ability to cope with the specific requirements of our company structure. The collaboration with Stephanie was not only effective, but also a lot of fun and efficiently delivered results."
Clara Pundy, B.A.

Group Lead eCommerce Marketing & Sales, BIPA

„Comprehensive, clearly structured and with high flexibility to adjust to current needs on the go. It is always great fun to think through, plan and implement projects with you, that are not only covering customer needs, but are also inspiring the employees! Looking very much forward to our next steps!“
Mag. Silke
WIESEL, PhD., BSc.

Head of Customer Experience CEE & HUB, Chiesi

"Working with Stephanie on one of our latest projects was exceptionally valuable. I was particularly impressed by her fresh, innovative approach and her ability to cope with the specific requirements of our company structure. The collaboration with Stephanie was not only effective, but also a lot of fun and efficiently delivered results."
Clara Pundy, B.A.

Group Lead eCommerce Marketing & Sales, BIPA

ABOUT ME

I am
Stephanie Ogulin

Experience design in the digital age

I support you in translating the needs of your customers and employees into successful products, operational strategies, campaigns and measures for market and sales growth.

Based on your specific situation and objectives, I develop the right CX programme. Whether strategy or team development, workshops, trainings or project-based work – together we decide on the approach so that customer-centricity with added value for employees actually becomes a lived practice for you. You benefit from my experience in the energy, chemical, pharmaceutical, retail, FMCG and luxury goods industries.

I draw inspiration and energy for these challenges from my international CX network, gardening, baking cakes, watching Formula 1 and travelling.

Click here for my CV
ABOUT ME

I am
Stephanie Ogulin

Experience design in the digital age

I support you in translating the needs of your customers and employees into successful products, operational strategies, campaigns and measures for market and sales growth.

Based on your specific situation and objectives, I develop the right CX programme. Whether strategy or team development, workshops, trainings or project-based work – together we decide on the approach so that customer-centricity with added value for employees actually becomes a lived practice for you. You benefit from my experience in the energy, chemical, pharmaceutical, retail, FMCG and luxury goods industries.

I draw inspiration and energy for these challenges from my international CX network, gardening, baking cakes, watching Formula 1 and travelling.

Click here for my CV
FURTHER EDUCATION
FURTHER EDUCATION
CONTACT

Ready to rock together?!

I look forward to hearing from you